FULFILLMENT CENTER CLOSED 5/18-5/23
FULFILLMENT CENTER CLOSED 5/18-5/23

Shipping & Returns

Shipping 

Your merchandise order will ship within 3-10 business days from our distribution center in Milwaukee, WI. Depending on the method of shipment selected, shipping times may vary. Please Note, orders purchased with USPS Priority Mail Express must be placed by 12pm CST to be eligible for same day shipping. Delivery can be expected in 1-2 business days. Saturday and Sunday are not recognized as business days.  All orders will receive an email with tracking information when the order is shipped.

The Bucks Pro Shop is not responsible for lost, damaged or stolen items. Please understand, we cannot refund items that have a tracking number and show as delivered, nor can we refund anything that is lost by USPS or UPS. 

We are unable to file claims on “delivered” shipments. Therefore, you would need to file a claim with the carrier of your order (USPS if domestic, UPS if international). Links to file claims with each carrier are below, please contact Support@Shop.Bucks.com if additional information for the claim is required.  

USPS: https://www.usps.com/help/claims.htm 

UPS:  https://www.ups.com/us/en/help-center/claims-support.page 

 

International Shipping Policy 

International orders are processed once a week and will ship via UPS Mail Innovations. Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the UPS distribution facility where they will process the order and transport the goods to your local postal service for delivery. 

Please Note: Orders are shipped Delivery Duties Unpaid. This indicates that the recipient of the mail piece is responsible for paying any VAT/GST or duties assessed on the mail piece. The in-country postal authority will leave notification if a VAT/GST or duty will need to be paid. The recipient will need to refer to the alternative tracking number as the reference number when contacting their local postal authority. Should the customer choose to abandon their package at customs, Shop.Bucks.com will not assume responsibility for return shipping costs or be able to provide refunds to the customer. 

We do not ship orders to freight forwarding addresses. 

Free shipping offers are not valid on international orders. 

Prepaid return labels are not available for international orders. Return shipping must be paid for by the purchaser.  

 

Return Policy 
We have a 30-day return policy starting from the day the order was delivered. Our goal is to make your return simple and easy. Simply return the form included with your package along with any item from your order in original condition (with tags attached) for a refund, original condition determined by Bucks Pro Shop. Shipping cost will not be refunded upon returning the item.  Funds will be refunded to the original form of purchase.  If a gift card was used for the purchase, a new gift card will be issued and emailed to the address on file. 

A prepaid USPS shipping label can be provided to you for your domestic return by contacting our customer service team. Please note that for orders placed after 3/1/24 a $5.00 fee will be deducted from your refund amount for the label. 

You can supply your own shipping label at your own expense. If you choose this method, we recommend asking for a tracking number when sending out your package to ensure proof of delivery.  

(See return address below 

BWH Fulfilment  
ATTN: Returns  
1615 N Vel R Phillips Ave  
Milwaukee WI 53212 
*Returns in person are not accepted at this location. 

 

Online returns can also be dropped off at the Bucks Pro Shop at Fiserv Forum at 1111 Vel R. Phillips Ave during store hours, and the return will be processed in 5-10 business days. Online returns at the Bucks Pro Shop at Bayshore Mall will not be accepted.  

 

All items purchased on clearance are FINAL SALE and are not eligible for return or exchanges. (Clearance items will end in $.95 pricing.)   

Bucks In Six brand collaborations are FINAL SALE (Tuff Crowd, Unfinished Legacy, Warren Lotas and LRG).

 

Please Note: 

  • If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label. Please contact our customer service team to arrange for the return. 

  • All returned merchandise is subject to quality inspection, and we will not accept worn/damaged merchandise for a refund. If the product is found to be defective, shipping fees will apply and/or a partial refund may be issued. 

  • Due to the collectible nature and high value of customized jerseys, memorabilia and player worn or signed items, these items are non-returnable. All sales are final. 

 

Customized Jerseys 

  • Please allow 1-2 weeks for production and shipping of customized game jerseys. This includes time to process, customize and ship your officially licensed customized jersey. 

  • Shipping costs will be reflected on the checkout page. 

  • Your credit card will be charged the full amount at time of purchase. 

  • Please review the Size Chart to ensure a proper fit. 

  • All sales are final for Customized Jerseys. No returns will be accepted. 

 

Drop Ship 

Some items from the following brands will ship directly from the vendor and may take 7-14 days to arrive.  These items may incur an additional shipping charge. This is noted on the product detail page for these items. 

  • Highland Mint 

  • Phenom Gallery 

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