Some orders or part of an order may be cancelled due to the various reason including:

• Item is no longer available
• Product information is invalid
• Product pricing was incorrectly advertised
• Unable to verify payment information
• Unable to verify legitimacy of the order

If your order is cancelled, the Bucks Pro Shop customer service team will notify you via e-mail detailing the reason for the cancellation. You will be refunded for any cancelled items or orders.  

If you are not satisfied with your order or would like to exchange your item, please use the Contact Us form to submit your return/exchange within 30 days of the receipt. A return label can be requested. Please note, a restocking fee will be of $5.00 USD will be deducted from your refund amount if a label is requested. Refer to our Shipping & Returns page for more information.

We have a 30-day return policy starting from the day the order was delivered. Our goal is to make your return simple and easy. Simply return the form included with your package along with any item from your order in original condition (with tags attached) for a refund, original condition determined by Bucks Pro Shop. Shipping cost will not be refunded upon returning the item.  Funds will be refunded to the original form of purchase.  If a gift card was used for the purchase, a new gift card will be issued and emailed to the address on file.  

A prepaid USPS shipping label can be provided to you for your domestic return by contacting our customer service team. Please note that for orders placed after 3/1/24 a $5.00 fee will be deducted from your refund amount for the label. 

Please Note: If you are returning an order that was purchased using a free shipping promo code, a prepaid shipping label cannot be requested.

You can supply your own shipping label at your own expense. If you choose this method, we recommend asking for a tracking number when sending out your package to ensure proof of delivery.  

(See return address below)  

BWH Fulfilment
ATTN: Returns
1615 N Vel R Phillips Ave
Milwaukee WI 53212
*Returns in person are not accepted at this location.

Online returns can also be dropped off at the Bucks Pro Shop at Fiserv Forum at 1111 Vel R. Phillips Ave during store hours, and the return will be processed in 5-10 business days. Online returns at the Bucks Pro Shop at Bayshore Mall will not be accepted.   

All items purchased on clearance are FINAL SALE and are not eligible for return or exchanges. (Clearance items will end in $.95 pricing.)   

Bucks In Six brand collaborations are FINAL SALE (Tuff Crowd, Unfinished Legacy, Warren Lotas and LRG).

Orders placed in November and December will have a 60 day return policy.

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team here.

More information about Route here.

Your merchandise order will ship within 3-10 business days from our distribution center in Milwaukee, WI. Depending on the method of shipment selected, shipping times may vary. Please Note, orders purchased with USPS Priority Mail Express must be placed by 12pm CST to be eligible for same day shipping. Delivery can be expected in 1-2 business days. Saturday and Sunday are not recognized as business days. All orders will receive an email with tracking information when the order is shipped.

Items purchased on clearance are final sale and not eligible for returns or exchanges. Price adjustments to previous purchases cannot be fulfilled. (Clearance items will end in $.95 pricing.)

In the case that you received an item that was damaged or different than what was listed in your order, please email us at Support@shop.bucks.com and we will accommodate any issues on a case-by-case basis.  

Due to the usage of multiple inventories, we are currently not offering in-store pickups.

A shipping address can be modified once the order has been placed by emailing Support@shop.bucks.com in a timely manner. Please note, once the package has a tracking number, we can no longer make any updates to the order.

If your tracking information suggests your shipment has been delivered, we advise you to check immediate areas located near the designated shipping address. We also advise our customers to double check their order was not held back due to specific instructions like signature requirements, etc.

The Bucks Pro Shop is not responsible for lost, damaged or stolen items. Please understand, we cannot refund items that have a tracking number and show as delivered, nor can we refund anything that is lost by USPS or UPS.

We are unable to file claims on “delivered” shipments. Therefore, you would need to file a claim with the carrier of your order (USPS if domestic, UPS if international). Links to file claims with each carrier are below, please contact Support@Shop.Bucks.com if additional information for the claim is required.

USPS:  https://www.usps.com/help/claims.htm

UPS:  https://www.ups.com/us/en/help-center/claims-support.page

You can cancel your order by filling out our Contact Us form. A customer service representative will then notify you via email when your order has been cancelled.

International orders are processed once a week and will ship via UPS Mail Innovations. Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the UPS distribution facility where they will process the order and transport the goods to your local postal service for delivery.

Please Note: Orders are shipped Delivery Duties Unpaid. This indicates that the recipient of the mail piece is responsible for paying any VAT/GST or duties assessed on the mail piece. The in-country postal authority will leave notification if a VAT/GST or duty will need to be paid. The recipient will need to refer to the alternative tracking number as the reference number when contacting their local postal authority. Should the customer choose to abandon their package at customs, Shop.Bucks.com will not assume responsibility for return shipping costs or be able to provide refunds to the customer.

We do not ship orders to freight forwarding addresses.

Free shipping offers are not valid on international orders.

Prepaid return labels are not available for international orders. Return shipping must be paid for by the purchaser.