Why was my order cancelled?

Some orders or part of an order may be cancelled due to the various reason including:

• Item is no longer available
• Product information is invalid
• Product pricing was incorrectly advertised
• Unable to verify payment information
• Unable to verify legitimacy of the order

If your order is cancelled, the Bucks Pro Shop customer service team will notify you via e-mail detailing the reason for the cancellation. You will be refunded for any cancelled items or orders.  

Can I change the shipping address on my order?

A shipping address can be modified once the order has been placed by emailing Support@shop.bucks.com in a timely manner. Please note, once the package has a tracking number, we can no longer make any updates to the order.

How do I exchange/return an order?

If you are not satisfied with your order or would like to exchange your item, please use the Contact Us form to submit your return/exchange within 30 days of the receipt. A return label can be requested. Please note, a restocking fee will be of $5.00 USD will be deducted from your refund amount if a label is requested. Refer to our Shipping & Returns page for more information.

How long will it take to receive my order?

Your merchandise order will ship within 3-10 business days from our distribution center in Milwaukee, WI. Depending on the method of shipment selected, shipping times may vary. Please Note, orders purchased with USPS Priority Mail Express must be placed by 12pm CST to be eligible for same day shipping. Delivery can be expected in 1-2 business days. Saturday and Sunday are not recognized as business days. All orders will receive an email with tracking information when the order is shipped.

Can I return/exchange items I bought on sale/clearance?

Items purchased on clearance are final sale and not eligible for returns or exchanges. Price adjustments to previous purchases cannot be fulfilled. (Clearance items will end in $.95 pricing.)

In the case that you received an item that was damaged or different than what was listed in your order, please email us at Support@shop.bucks.com and we will accommodate any issues on a case-by-case basis.  

Can I pick up my order from the Fiserv Forum/Bayshore Store?

Due to the usage of multiple inventories, we are currently not offering in-store pickups.

My package says it has been delivered but I have received it, what do I do?

If your tracking information suggests your shipment has been delivered, we advise you to check immediate areas located near the designated shipping address. We also advise our customers to double check their order was not held back due to specific instructions like signature requirements, etc.

The Bucks Pro Shop is not responsible for lost, damaged or stolen items. Please understand, we cannot refund items that have a tracking number and show as delivered, nor can we refund anything that is lost by USPS or UPS.

We are unable to file claims on “delivered” shipments. Therefore, you would need to file a claim with the carrier of your order (USPS if domestic, UPS if international). Links to file claims with each carrier are below, please contact Support@Shop.Bucks.com if additional information for the claim is required.

USPS:  https://www.usps.com/help/claims.htm

UPS:  https://www.ups.com/us/en/help-center/claims-support.page

How do I cancel my order?

You can cancel your order by filling out our Contact Us form. A customer service representative will then notify you via email when your order has been cancelled.